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"Jiangxi Provincial Tourist Rights Protection Regulations" released within 30 days of return Source: Global Tesco Date: 2019-12-10

China headline news client reporter Jiaming Zhu reports: Recently, the reporter was informed that the 16th Rally Meeting of the Standing Committee of the 13th People's Congress of Jiangxi Province considered and approved the "Regulations on the Protection of Tourists' Rights and Interests in Jiangxi Province" (the following (The "Regulations"). The promulgation of the "Regulations" will play a significant role in optimizing and upgrading consumption in Jiangxi Province, and will play a major role in promoting and promoting the overall tourism growth of Jiangxi Province.

National Initiation of Travel and Shopping Advance Payment

The "Regulations" particularly emphasize the rights of tourists, the obligations of travel planners, and the channels for smooth travel dispute handling, forming a comprehensive type of protection for tourists' rights.

It is reported that in summing up the practice resumes in Wuyuan and other places, basically, the "Regulations" establish a travel and shopping advance payment system, and it is clear that district and city and county-level people's authorities should establish a advance payment system, set up special travel claims, and designate special travel claims. RBI agencies. After the tourist purchases the goods on the tourism shopping occasions, he believes that the product may fail in quality and the price may be inconsistent. If he wants to return the goods within 30 days, if the travel planner refuses to return the goods, the special claim shall be paid first. After the special claim settlement agency pays the compensation, it has the right to claim compensation from the responsible travel planner according to law. District-based cities and counties (cities, districts) that implement the advance payment system can also apply for compensation from tourism special RBI agencies if they are induced by tourist agencies to deceive shopping.

Strengthening the management of acts that harm the rights and interests of tourists

Tourism planners who respond strongly to tourists, such as false propaganda, tourism value fraud, changes to tourism routes during travel, forced shopping, and other major acts, the “Regulations” have specifically strengthened management methods, delineating: Tourism announced by tourism planners The information should be hard and accurate, and must not be falsely propagated, misleading tourists; tourism products and services should be clearly marked, and the tourists should be informed in a clear way. It is not allowed to collect current value, negotiable and other methods to value; in the process of tourism, tour guides and team leaders must not induce, deceive, or coerce the tourists in disguise to coerce tourists into shopping in disguise, and may not change the tour routes and increase or decrease scenic spots without authorization. If you change the tourist route and increase or decrease the scenic spots, you must get the written consent of all the tourists. In response to violations of these regulations, the Regulations have established corresponding legal liabilities.

Highlight the types of rights protection involved in the new tourism industry

With the growth of the economy and society, new forms of tourism such as self-driving tours, walking tours, study tours, etc. have rapidly exploded. Emerging economies such as tourism homestays and tourism online business platforms have emerged, bringing about the order of the tourism market and the protection of tourists' rights. New challenges. From the perspective of type planning, the "Regulations" highlight the protection of tourists' rights in emerging tourism formats.

First, if a travel planner provides transportation, accommodation, catering, flying, entertainment and other services on behalf of tourists on a third-party platform of online business services, it should choose a service provider with corresponding qualifications and hold a real-name registered service provider. , To review the authenticity of tourism products and service information, and organize releases. Secondly, it is engaged in the planning of tourist homestays and family hotels. It is necessary to manage the registration of registration, and properly order the courtesy and the country to define relevant requirements for public security, fire protection, food security, and sanitation. Thirdly, if you plan self-driving, hiking, cycling and other tourism business in the form of clubs, clubs, associations, etc., you should obtain planning agency qualifications according to law, and sign a written agreement with tourists to draw up corresponding emergency plans. If a tourist organizes travel activities such as self-driving, hiking, cycling, etc., the convener and organizer should have the necessary guidance and connection, emergency and rescue and other things and equipment, and advise the attention of the tourists that may endanger the personal and industrial safety. The fourth is a tourism agency that undertakes research tourism. It should be a tourist agency registered in accordance with the law. It has no major quality complaints, bad integrity records, economic disputes, and major security responsibilities for three years.